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Returns and Refunds

RETURNS & REFUNDS FOR PRODUCT SALE

We’re sorry if you didn’t love your product from Rejuven8 Products,

For full information on our refund policy, please read below:

To request a return please email orders@rejuven8products.co.uk. Stating order number and reason for return
You will need your email and order number to process this request.
There is no extra cost for exchanges, although exchanges are subject to availability.
Please note that for duo kits, individual items cannot be returned separately.
Please note we only offers refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order.
This is for hygiene reasons.
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
If you have received a different item from the one you ordered – we’re sorry! We will get the right product to you – just email orders@rejuven8products.co.uk with the order details and we will sort the rest!
Any items that are not returned as new as per the above guidelines we won’t be able to refund your product If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
Refunds will be paid into the account that was used on the original order.
Card refunds can take between 5 – 10 days to show into your account.
For any additional information, please email orders@rejuven8products.co.uk We will offer a refund or exchange on your order.
If you require a refund, we will refund the purchase price of your order excluding the original delivery charge.
We will also deduct an administration charge from your refund; please contact customer services for the exact amount (This is determined by the cost of shipping to your geographical location).

FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good. If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product. We do not use return slips, to process a return please email orders@rejuven8products.co.uk

SHIPPING INFORMATION

We hope you love your Rejuven8 Products delivery – that’s why we’ve made shipping as easy as possible. All of our shipping is tracked – you will receive confirmation of your tracking number once your order has been packed. Unless you have requested to collect the product from the clinic, in this case no shipping costs will be charged and you will be emailed to confirm your order is ready to collect. We ship ONLY UK .

ORDER TRACKING

We track every order. We’ll send you the tracking number of your order so that you can watch the moment your Rejuven8 Product is shipped to the moment it’s in your hands! If you have any issue with your tracking information, email us at orders@rejuven8products.co.uk and we will be happy to help.

HOW WE PROCESS YOUR ORDER

When you make an order on Rejuven8 Products, we will send you a confirmation email.

Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time. We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. Please note that if delivery is unsuccessful and your order is returned to us, we will charge a £5 administration fee to cover any costs incurred to us as a company; this will be deducted from your refund. The relevant Courier will make reasonable attempts to ensure delivery; a calling card will be left. The courier will make no more than 3 attempts, after this it will be sent back to Rejuven8 Products ltd and a refund will be processed minus the £5 administration charge.

MY SHIPPING ADDRESS IS WRONG

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at orders@rejuven8products.co.uk and we can amend the shipment address for you.

IMPORTANT INFORMATION

You’ll receive an order confirmation email after purchase Orders are dispatched Monday – Thursday

. • Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.

Should there be any duty to pay on your package, this is the customer’s responsibility The only language in which we provide these terms of sale is English. Prices for products are liable to change at any time, but changes will not affect contracts that have come into force

LIMITATIONS & EXCLUSIONS OF LIABILITY

Nothing in the terms of sale will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
(d) limit any liability of a party in any way that is not permitted under applicable law; or
(e) exclude any liability of a party that may not be excluded under applicable law.

Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale. The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:

(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

GENERAL

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use. Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale. Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract. these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale